Tag: postaday

Let’s go a trippin’

For a while now, I’ve been planning a trip. It’s for work so I already have my destination defined for me. That’s not bad, I now realise. In fact, that could be the best thing about the trip itself, because everything else is taking up so much of my energy and time. Boy, I’m glad I didn’t have to pinpoint the destination as well.

Let me backtrack a little and explain. I’m off on a business trip in August and I’ve been working my way all through July preparing myself. It’s kind of a big deal so I have to make sure that business during the trip goes well. Apart from that, I’ve been figuring out how best to enjoy myself during the trip. This one’s longer than all my previous business trips, so I’ll have some leisure to wander around.

Great, I thought. “I’m going to have so much fun.”

Except, planning for the fun part is far more hectic that I expected. I always imagined that when I had to plan a trip like this, I’d just throw some clothes in a backpack and go. That’s what I always told myself: Just go. But now that such a situation is upon me, I realise I can’t just go. I have to think about flights, layovers, immigration, baggage clearance—even water could become an issue. Phew. And if that weren’t enough, there’s the budget.

When I estimated my budget almost a month and a half ago, I had everything laid out in a TextEdit file. The numbers seemed clear, the dates, the time—I had even thought of the cost of food in flights. But then I delayed booking the flights, because I got busy at work. And when I opened the TextEdit file a couple of weeks later, everything seemed irrelevant to current prices. My flight rates has increased by $10. Sure, it didn’t seem like much, but when I saw that I could’ve spent that on a meal, instead, I understood how much of a role time plays in travel—even though time and travel don’t compound in reality.

Doubt creeped in next. Am I perhaps allocating too much from my pocket for a mere bicycle tour? The first time I looked at the tour, it looked wonderful: Good location, great views, and promising reviews. It would be such a great use of my time and money, I thought. My reasoning was sensible, too: I’d see so much of the city, enjoy some great food, meet a bunch of folks, and have a lot of fun—all in one glorious morning. Last night, however, my reasoning started to dwindle. Perhaps it’s better to just walk around the city by myself, I thought half awake. Again, the reason is that I didn’t book the tour right away, waiting two weeks instead. Again, putting too much time between desire and achievement waned my desire.

These are the big stuff. The little stuff should be easy. Or so I thought. But once I mapped out my itinerary, there were no small stuff. Even a commute from the airport to the hotel is a big decision. I can pick between the shortest route and the scenic route. I’d go scenic for sure if I’m alone—but I won’t be alone. Taking the scenic route would mean traversing for an extra 20 minutes at a good time and 45 minutes during traffic. We’d land late in the evening, so traffic is granted.

I’m torn between decisions. I still have a lot to do. Although I have to admit: even though planning for this trip has me pulling out my hair, I’m having one hell of a time figuring it all out. It’s my first experience making all my arrangements myself, and it’s made me a proper grown up. I feel mature. I now know I can take care of myself. I’ve always known I could, but this trip’s given me a chance to prove it—to myself.

Welcoming change

Spencer considered. He could accept his gay son’s donation and endure shame forever. Or uphold his faith—and die as he lived.

He had lived his days arguing, demeaning, and devaluing anyone who challenged his belief. He was the nasty old man everyone avoided.

He hadn’t lived much, though.

As the gates of his heart valves opened to accept blood from the son he’d condemned sinner, Spencer imagined his fellas’ reaction.

“Lord’s gates would close on you!”

But Spencer no longer cared. Despite everything he had done, his son had forgiven him, and Spencer had seen nothing more god like.

Handmade in Pondicherry

I appreciate a well crafted handcraft, but I never choose fanciness over comfort. To me, a plain pair of flip-flops is always better than the leather-bound slippers with meticulous design. I wouldn’t even spare a second glance at the glittery, stone-studded stuff.

Having said that, when I saw these in Pondicherry, I couldn’t help but lose my composure. Not only did they catch my eye, but I almost considered buying a pair of these slippers. Now that’s unusual. Pondicherry is full of little shops like these where specialised cobblers custom-make footwear for customers. They measure the foot size and get it done within an hour. I was impressed by how soon they could deliver, and the fine finish in these footwear. They weren’t too cheap, but not over the top pricey either.

handmade footwear in Pondicherry

Another day at work

It looks like the morning after a campfire. Here and there people lift their heads from the confines of their laptops and hard wood tables. The day had dawned, and they had to all go home, get some sleep, and return later in the evening for another night-long gig as customer support representative. I, however, remain here until my rep returns for work. I remain, his faithful telephone, ready to serve whenever he is.

We’re almost 22 hours ahead of our customers, living in the other corner of the world, picking up calls and answering emails when customers are awake and our families are asleep. It’s all part of the job description and sleepless nights aren’t a problem for us anymore. We even have fun.

As the day wanes and darkness embraces the glass building we live in, the day-shift teams head out eager to spend the night cuddling in their beds. We, on the other hand, wire up, preparing to take on calls that would soon enough rain upon us.

“Hello there!” My neighbour has already received her first call and she sounds like this customer would have their problems solved in a jiffy. While I observe her in silence, I feel a vibration crawling up my wires. It feels like an agitated customer wanting answers. The next second, the vibration reaches my speaker and I blare at my partner. He smiles before picking up my receiver.

“Hello, you’ve reached our company. How may I help you today?” It’s a good start to the night, I realise as I hear a gentleman raising his concerns in a soft voice from other side.
The rep in the cubicle behind us was having a lot less luck, though. He muted his call, and in a tirade, explained to us that his customer was looking for something beyond our scope. Pity we had to turn a customer down, but that wasn’t the most pitiable part. Not only did the customer demand an explanation, but they also swore at our rep. In return, our rep muted the call and began swearing on his own. The whole team laughed out loud, appreciating an inside joke that only the support team understands.

Every day, customers call in to test the nerves of our reps. But despite all that, we laugh and celebrate the end of the week by ordering take out. We’ll do anything for sincere customers, but when rotten customers show up, we know how to handle them. It’s not part of the job description, but it is part of the job.