People Don’t Know What They Want


Sometimes in life, you just get used to the way certain things work. You take them for granted and, for some reason, you start believing that’s that’s the way things should work. Like personal laptops, for instance. I love Apple, but I couldn’t afford an Apple product until I started working. That’s when I got the office Mac. Despite its hefty price tag, the Mac was breezy. The near-unattainable beauty was darn easy to get used to. I fell for the Mac the moment I touched it and the cool metal sent electric excitement down my spine. It felt sleeker than the “tick-tock” of my previous Windows laptop.

The Mac was a class apart from every piece of technology I had seen before. It wasn’t just its cool exterior; I was in awe of everything that came with it, too. When I tried moving from one window to another for the first time, the Launchpad popped in out of nowhere. I was taken aback before noticing the search bar on top. It was like my Mac knew I was lost and needed to find my way through a mass of apps.

I love Finder’s eagerness to find anything on my system, from the smallest file I’d saved years ago to the last website I opened a while ago. And the first time I shut my Mac off, I spent a good couple of minutes trying to close the Finder, only to realise later — with such thrill — that you can never quit looking for answers.

Then came the shock of the inverted scroll. What was shocking, though, is how natural it felt to scroll against Windows. For too long I’d used Windows without noticing that the other way made more sense. I now I cherish Mac’s re-invented inverted scroll, not to mention the way a document bounces back when you’ve scrolled all the way. It’s the little things that matter the most, and it seemed like Apple had thought of them all.

And then there’s Safari, without a doubt, the best browser I’ve ever used. Not just in terms of beauty and slivers of silveriness, but also the way it sympathises with a user. I always go for full screen, and when I move my mouse pointer towards the top to switch to another tab, it works fine without affecting my experience. What wasn’t fine, though was when I did the same in a more “hip” browser. There, the system menu showed up, hiding my browser tabs for a while. I went back to Safari to check how it handles the situation and found out that it doesn’t hide the tab names in the browser. And that’s where Safari is better than every other browser I’ve used.

Here’s the thing, though, I wouldn’t have noticed the obvious flaw in the other browsers if I had continued to use only those. I would’ve adapted and believed that that hiding the tabs was the only way to handle the case.

But the Mac showed me an alternative — a better version. We’re so used to adapting to what we already have, that only when something better like the Mac comes along do we realise we shouldn’t settle. Perhaps that’s why Steve Jobs was a visionary.

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